{"id":12944,"date":"2026-09-10T08:07:52","date_gmt":"2026-09-10T08:07:52","guid":{"rendered":"https:\/\/vanderhelmlogistics.com\/working-in-planning-customer-service\/"},"modified":"2026-09-10T08:46:31","modified_gmt":"2026-09-10T08:46:31","slug":"working-in-planning-customer-service","status":"publish","type":"page","link":"https:\/\/vanderhelmlogistics.com\/en\/working-in-planning-customer-service\/","title":{"rendered":"Working in Planning & Customer Service"},"content":{"rendered":"\t\t
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Working in Planning & Customer Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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About us page of Van der Helm Logistics<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You hold the logistics puzzle together<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Vacancies in Planning & Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In Planning and Customer Service, you are at the heart of the operation. You ensure information reaches the right place, keep customers informed, and coordinate with colleagues and partners to ensure logistics processes run as smoothly as possible. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Logistics Account Coordinator Fulfilment<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As a Logistics Account Coordinator Fulfilment, you are the link between the customer and operations. You monitor agreements, coordinate activities with the warehouse, and ensure customers always know what to expect. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer Service Employee
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As a Customer Service Representative, you are the point of contact for customers and ensure that questions are resolved quickly and effectively. You coordinate daily with colleagues and keep customers informed about their logistics processes. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Logistics Administrative Assistant<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As a Logistics Administrative Assistant, you ensure that data, documents, and agreements are correct. With your accuracy and oversight, you support operations and help logistics processes run smoothly. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The connecting link<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In many roles within Planning and Customer Service, you are the one who brings different worlds together.<\/p>

You communicate with customers while simultaneously coordinating with drivers, warehouse colleagues, forwarders, or external logistics partners.<\/p>

This gives you a significant influence on how a customer experiences our services.<\/p>

Preventing a problem is great.<\/p>

Resolving a problem effectively when it does occur is just as important.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\"VDH_4_WAREHOUSE_V2-1-1.mp4<\/figure><\/div>
\"VDH_4_WAREHOUSE_V2-1-1.mp4<\/figure><\/div>
\"VDH_4_WAREHOUSE_V2-1-1.mp4<\/figure><\/div>
\"VDH_4_WAREHOUSE_V2-1-1.mp4\"<\/figure><\/div>
\"EUDR-wijziging\"<\/figure><\/div>
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\"VDH_4_WAREHOUSE_V2-1-1.mp4<\/figure><\/div>
\"VDH_4_WAREHOUSE_V2-1-1.mp4\"<\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Our core values<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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At Van der Helm, we believe that logistics is people's work. Our culture is built on pragmatism, personal attention, and the drive to get a little better every day. You can see this reflected in how we collaborate, how we interact with customers, and how we treat each other. These five core values form the foundation of everything we do: Customer focus, Quality, Responsibility, Collaboration<\/b> and Balance<\/b> <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Customer Focus<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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From finance to fulfillment: we listen, think along, and build solutions that truly help. Personal contact and accessibility are always central. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Quality<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We deliver what we promise. We work meticulously, continuously improve, and utilize technology to make processes smarter and more efficient. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Responsibility<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We take ownership, do what we say, and are a reliable partner for customers and colleagues. Hard work is welcome, but enjoyment is part of it. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Collaboration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are there for each other. Through open communication and respect, we create a work environment where we grow together and share successes. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Balance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We want our people to feel good. We are honest, down-to-earth, and engaged, provide room for development, and celebrate the good moments together. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our offices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Van der Helm operates from three strategically located sites that perfectly align with our logistics services. <\/p>

In Hoofddorp, near Schiphol Airport, we support customers with fast air freight connections and excellent accessibility for international shipments. <\/p>

In Moerdijk, we are located in the heart of logistics between the ports of Rotterdam and Antwerp, ideal for sea freight, warehousing, and multimodal solutions. <\/p>

Our head office in Den Hoorn is the central point from which our teams collaborate on planning, customer service, and operations. Thanks to these locations, we can work flexibly, efficiently, and close to our customers\u2014exactly where and when they need us. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Den Hoorn (HQ)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDiscover the route<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Moerdijk<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hoofddorp<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDiscover the route<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Is your position not listed?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSubmit open application<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Want to learn more about our company? Visit our page and get to know Van der Helm Logistics. <\/p>\n","protected":false},"author":4,"featured_media":5206,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12944","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vanderhelmlogistics.com\/en\/wp-json\/wp\/v2\/pages\/12944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vanderhelmlogistics.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vanderhelmlogistics.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vanderhelmlogistics.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/vanderhelmlogistics.com\/en\/wp-json\/wp\/v2\/comments?post=12944"}],"version-history":[{"count":4,"href":"https:\/\/vanderhelmlogistics.com\/en\/wp-json\/wp\/v2\/pages\/12944\/revisions"}],"predecessor-version":[{"id":12982,"href":"https:\/\/vanderhelmlogistics.com\/en\/wp-json\/wp\/v2\/pages\/12944\/revisions\/12982"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vanderhelmlogistics.com\/en\/wp-json\/wp\/v2\/media\/5206"}],"wp:attachment":[{"href":"https:\/\/vanderhelmlogistics.com\/en\/wp-json\/wp\/v2\/media?parent=12944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}