Privacy Statement

Van der Helm Logistics values privacy and the trust placed in us to handle personal data and privacy with care. This is not only due to legal and regulatory requirements, but primarily because we believe it is essential to safeguard your privacy.

Through this privacy statement, we inform you about:

What personal data we collect when you purchase our services
What personal data we collect when you use the website
Why we collect this data
What we do with it

Van der Helm

Van der Helm Logistics is located at Harnaschdreef 12, postal code 2635BT, including additional locations, hereinafter referred to as: Van der Helm. Van der Helm offers more than 88 years of experience in the logistics sector. We are proud to offer a wide range of logistics services tailored to our customers’ needs. To carry out logistics operations, Van der Helm entities regularly exchange personal data on behalf of the customer. All these transfers take place in accordance with applicable laws and regulations and the General Data Protection Regulation (GDPR). Van der Helm has implemented organizational measures to ensure privacy and data security.

This privacy statement applies exclusively to the Van der Helm website. Van der Helm is not responsible for the privacy policies of other sites and sources mentioned on our websites.

What data do we process?

Van der Helm processes your personal data because you use our services and/or because you provide this data to us yourself. The data we process may include:

Name and contact details (such as address, phone number, and email address);
Company details (such as company name, Chamber of Commerce number, and VAT number);
Payment and billing details;
Data regarding your use of our services;
Correspondence and communication history;
IP address and browser information via cookies; When you use the Van der Helm Logistics website, information and data from your computer system may be collected and recorded by us. This serves the functionality of the website. This may include the processing of personal data such as IP address, access time, and other website and browser information.

Purposes of processing

We process personal data for the following purposes:

Executing our services, such as logistics solutions, including fulfillment, sea and air freight forwarding, customs services, and (road) transport;
Improving our services and analyzing the use of our website;
Maintaining customer relationships and communicating with the customer about our services;
Handling invoicing;
Complying with legal obligations, such as tax and customs legislation.

Legal grounds for processing

We process personal data based on the following legal grounds:

The execution of an agreement (framework agreement for logistics services);
Compliance with legal obligations;
Legitimate interest, such as internal analyses or marketing activities;
Consent, where applicable (for example, for receiving newsletters).

Sharing personal data

Van der Helm only shares personal data with third parties if this is necessary for the execution of our services or to comply with a legal obligation. This includes:

Suppliers or subcontractors involved in the execution of our services
Government agencies or supervisory authorities

In all cases where we engage third parties, we ensure that personal data is handled securely and confidentially. We safeguard this through processing agreements with third parties. Van der Helm may disclose personal data to other entities within the Van der Helm Group if this is necessary to fulfill obligations.

Furthermore, Van der Helm may disclose personal data processed in connection with the use of our website, participation in events, or receipt of commercial information from Van der Helm to hosting companies, marketing companies, or other providers necessary to deliver the services.

Retention period

The retention period for personal data depends on the type of service you purchase from Van der Helm. We do not store data longer than necessary for the purpose for which it was shared. How long that purpose exists varies depending on the legal basis and surrounding circumstances, such as contractually established terms, the validity period of consent, the legal framework, etc. Circumstances also include the countries to which the services relate and the type of service Van der Helm provides.

If the processing of personal data is based on consent, the personal data will be deleted when you withdraw your consent, unless applicable law prescribes otherwise. This includes, for example, the legal obligation to retain certain data longer for tax purposes.

Your rights

You have the right at all times to know what personal data of yours is available. You have the right to access, correction, restriction, transfer, and deletion of personal data. If the processing of your personal data was granted based on consent, you may withdraw it at any time. Withdrawing your consent affects the lawfulness of previous processing based on your earlier consent. Do you want to change or delete data? Please contact your regular contact person or reach out via compliance-team@vdhelm.com.

Security of your data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. For instance, we use secure connections and encryption where necessary. Personal data required for daily operations is stored with encryption on secure systems. Access to software containing sensitive data is protected with multi-factor authentication.

Changes

Van der Helm Logistics reserves the right to make changes (for various reasons) to the privacy statement. The most current privacy statement can be viewed at any time on the Van der Helm website. We recommend reviewing it regularly.