Working in Planning & Customer Service
About us page of Van der Helm Logistics
You hold the logistics puzzle together
Vacancies in Planning & Customer Service
In Planning and Customer Service, you are at the heart of the operation. You ensure information reaches the right place, keep customers informed, and coordinate with colleagues and partners to ensure logistics processes run as smoothly as possible.
Logistics Account Coordinator Fulfilment
As a Logistics Account Coordinator Fulfilment, you are the link between the customer and operations. You monitor agreements, coordinate activities with the warehouse, and ensure customers always know what to expect.
Customer Service Employee
As a Customer Service Representative, you are the point of contact for customers and ensure that questions are resolved quickly and effectively. You coordinate daily with colleagues and keep customers informed about their logistics processes.
Logistics Administrative Assistant
As a Logistics Administrative Assistant, you ensure that data, documents, and agreements are correct. With your accuracy and oversight, you support operations and help logistics processes run smoothly.
The connecting link
In many roles within Planning and Customer Service, you are the one who brings different worlds together.
You communicate with customers while simultaneously coordinating with drivers, warehouse colleagues, forwarders, or external logistics partners.
This gives you a significant influence on how a customer experiences our services.
Preventing a problem is great.
Resolving a problem effectively when it does occur is just as important.
Our core values
At Van der Helm, we believe that logistics is people's work. Our culture is built on pragmatism, personal attention, and the drive to get a little better every day. You can see this reflected in how we collaborate, how we interact with customers, and how we treat each other. These five core values form the foundation of everything we do: Customer focus, Quality, Responsibility, Collaboration and Balance
Customer Focus
From finance to fulfillment: we listen, think along, and build solutions that truly help. Personal contact and accessibility are always central.
Quality
We deliver what we promise. We work meticulously, continuously improve, and utilize technology to make processes smarter and more efficient.
Responsibility
We take ownership, do what we say, and are a reliable partner for customers and colleagues. Hard work is welcome, but enjoyment is part of it.
Collaboration
We are there for each other. Through open communication and respect, we create a work environment where we grow together and share successes.
Balance
We want our people to feel good. We are honest, down-to-earth, and engaged, provide room for development, and celebrate the good moments together.
Our offices
Van der Helm operates from three strategically located sites that perfectly align with our logistics services.
In Hoofddorp, near Schiphol Airport, we support customers with fast air freight connections and excellent accessibility for international shipments.
In Moerdijk, we are located in the heart of logistics between the ports of Rotterdam and Antwerp, ideal for sea freight, warehousing, and multimodal solutions.
Our head office in Den Hoorn is the central point from which our teams collaborate on planning, customer service, and operations. Thanks to these locations, we can work flexibly, efficiently, and close to our customers—exactly where and when they need us.